“Experience and Customer Satisfaction” is our motto
Exa Host and Exa Information Technology are the first two companies in Exa Group. Exa Host has significantly contributed to the success of Exa, the parent company. Being most keen on customer satisfaction and providing the best services ever, Exa Host has not only become one of the Arab pillars, but also one of the best ever. Exa reflects the importance of the Arab presence on the Internet and addresses the problems and obstacles faced by the Arab websites. Thus, we decided to offer all our technological and technical potentials for the Arab user and to support and market Arab ideology and high-quality products worldwide.
Exa Host’s most important strategic objectives:
- Overcome technological obstacles faced by organizations utilizing different services on different international information networks.
- Reinforce the Arab user with all possible technologies to be a window on the Arab communities’ word and image to the entire world.
- Participate in changing the Arab world’s image before the entire world.
Exa Host’s tasks:
Serving the Arab information technology, Exa Host has assumed a considerable number of Exa group’s main technical tasks, including:
- Support Arab presence on international information networks in a safe, strong, renewable and ongoing manner.
- Provide services for the Arab user and help him/her communicate with his/her clients worldwide by means of the best and most convenient methods and solutions, and it is ready to provide service x36524x7.
- Provide help and support for Arab professionals in all fields and help them to deliver their messages to the whole world.
- Promote the utilization of open source software as one of the safe solutions to enhance the Arab presence on the international networks.
- Provide professional services in the field of international networks services.
Exa Host services :
Exa Host provides many services, including:
Server Management Services:
Via these services, we can manage, operate, secure and enhance the performance of our customers’ servers, whether those hosted by us or any other information center, ensuring in all legal means that no leakage of the information on the server is to take place by virtue of agreements organizing such services, namely:
A- Sensing, monitoring and alarm service:
Here, an automatic system monitors our customers’ servers and warns the experts managing the same (or their owners) against the existence of operation problems. Such service is provided in several forms, in a single manner or collectively as follows:
Monitor and control servers’ operation state:
Thanks to the sensing and alarm system, based on the Internet Protocol (IP) and installed on our servers – which have high capabilities of continuity and connectivity to all servers and service providers on the Internet – our experts can immediately sense the bottlenecks and problems facing the communication channels of our customers’ servers. They can even sense them when such communication channels or the entire server stop working, where they are able to take the necessary actions to restore the efficiency of such servers. Another package of the following services may be utilized to enhance the operational power and capacity of the servers managed by our experts.
Sensing the server’s internal and external operational resources:
Our experts have developed a new system capable of identifying the servers’ capabilities and internal resources such as the processor, the RAM, the hard disk and the Internet connection. It can also measure their performance, efficiency and workability in different operation conditions and monitor the servers’ resources and warn against their weakness or incapability to meet the users’ needs. Such system enables our experts to optimize the distribution of the servers’ resources between websites and applications.
Sensing ongoing or key applications and processes for operation
(Applications/Processes):
This service enables server owners and technical help experts to accurately identify the server’s actual internal resources consumed by the applications and operations based on the system. It also warns them in case of any operational problems for any of the monitored applications or processes, e.g. that any of these applications or processes stops working, consumes too much resources or reaches a banned consumption level of the server’s resources by the server’s managers. Exa also provides a special service for its customers to warn them against the problems of their services’ applications in case the software entails problems leading to bottlenecks in servers’ resources to the extent of warning against a problem in a certain file or line. It also provides advice and services to modify such software to provide the server with optimal operational efficiency.
Security and hardening:
On the one hand, this service is about any server owner’s or host’s worst fears. On the other hand, it is one of the most important issues well processed technically by our experts via their long and diversified experience in this field and following the latest and most effective methods in securing servers, including:
- Upgrading all the current applications to the latest versions.
- Removing unused applications & services.
- Protecting temporary folders (/tmp, /var/tmp) against misuse and block any potential risk through such folders.
- Installing & setting up Chkrookit or RKHUNTER to automatically detect any root-hacking software and alert server administrator.
- Installing & setting up Log watch to monitor server login/logout and report any suspected or attempted hacking.
- Installing & setting up mod_security to prevent website/forum hacking.
- Performing tests to determine security level, weaknesses and/or gaps, before initiating protection measures.
- Identifying the operation of software such as lynx & wget within the security domain, limiting their risk to root only.
- Minimizing script software risk (e.g. PHP) by suspending all unused functions in your programmes, which may pose risk to your operating system and can be also used to damage yours server users , especially forums.
- Protecting mail servers against e-mail attacks (sending numerous mails to your server), which paralyze mail server, cause overload and halt sending/receiving.
- Conducting sysctl set-up to control data flow to/from the network and abort flooding the server with a massive amount of data.
- Discovering & stopping Spoofing, which usually occurs before certain attacks on the server, and halting primitive attacking attempts by clicking SYN flood.
- Installing & setting up Firewall APF, to prevent unauthorized access to the system and close unused routes that may represent vulnerable gaps for hackers to access and knock out your server.
- Downloading operating system updates from manufacturers.
- Preventing cracking attempts by unauthorized clicking on webpage (mod_dovasive).
- Installing SIM software to reactivate stopped services automatically, without human interference.
- Modifying application set-up, such as compilers, to operate in safe mode.
- Monitoring logs such as mail server, apache and database server logs, at least twice a week to guarantee smooth operation and handle & block any gap or attack before it poses a wider risk.
- Many other security services provided to facilitate server administration, protection and security.
C- Backup
Exa experts administer a large number of servers. Consequently, always caring for our customers and recognizing information importance to our dear customers, we provide backup of all site contents. This includes files, e-mails and databases. Backups are transferred to external servers especially designed for backup purposes. Data can, therefore, be retrieved in case any operational events or problems hit site servers. Back up can be made daily, weekly or monthly.
D- Server special set-up & fine-tuning services
Greater use and larger numbers of sites and visitors render the server unable to process such huge amount of reorders. As a result, customers start to complain about slower service. More and more, daily server failures occur. In consequence, fewer customers visit your site and your business is negatively affected. If you have such a big site or zillions of visitors accessing your site, then your server needs a special set-up to accommodate such extraordinary flow and 'mammoth' sites and enable quick navigation. Special set-up includes the following, for instance:
- Fine-tune server component performance.
- Fine-tune server-based applications. Loading add-ons and like software are the optimal solution for massive sites.
Accordingly, a special expert team was assigned to fine-tune the performance and set-up of servers & server-based applications and facilitate seamless data flow. So let's do this for you, fort more convenience and business growth.
Hosting services
Exa is keen on its leading position, with its unique services. The Company, therefore, endorses state-of-the-art hosting server specifications that are updated for better server performance. Exa offers various hosting packages providing customers with up-to-date technologies and the best technological capabilities in the world.
Domains:
The domain name stands for an address singling out your site among the million sites on the web. Sites are differentiated and correctly accessed by virtue of domain names. Exa reserves domains for its customers, granting them full ownership of the same. The Company also provides a number of advantages that help fully utilize the relevant domain. This is feasible through ICANN, King Abdulaziz City for Science & Technology (KACST) and other domain service providers.
Advantages of using Exa's hosting servers
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hardware is used.
- The network is supported by 11 main internet sources from international communications companies.
- Data Centre is provided with fire-fighting and anti-power failure equipment.
- Each server has a free-of-charge external 40 GB backup.
- Servers are equipped with KVM for remote control purposes in case of breakdowns and inaccessibility through the web.
- Servers are provided with automatic remote-control restart features.
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