The ICT revolution created a smaller and more integrated world, a world where business, trade and communication occur on a global scale and in real time. The communication revolution goes on to reshape the face of life on earth in the 20th century on. With barriers removed, boundaries ignored and costs reduced, new technologies are made available to almost everyone. ICT empowers nations and individuals and has immense potential for enabling economies to expand further to enhance the welfare of society. Countries now put national development programs and strategies for ICT sector reflecting their national vision of prospects and challenges. They are aware that not being fully and efficiently participating in the emerging information network means marginalization from the process of globalization.

Realizing the role of digital technology in the evolving knowledge society, developing counties, including Arab nations, are insistent to pass this major frontier to achieve a huge shift in the way people access information. However, ICT promotion is not a substitute for development efforts in other basic sectors of the economy. There should be comprehensive development programs that integrate and enhance these collective efforts. However, the right utilization of ICT is synonymous to welfare due to the high potential if offers to raising standards of living and creating new scopes for individuals and communities with opportunities never existed before as well as participate in creating conditions for knowledge and information exchange.

Developing comprehensive development programs is a challenge in itself confronting governments. Above all, many realities and conditions should be changed to pave the way for new technologies to be efficiently utilized. A highly conducive environment that maximizes the level of preparedness is a necessity. But with the utterly genuine commitment shown by government leaders, senior decision-makers, social institutions and private sector will play a great role in creating leverages and benefits and sustain the process of transformation towards complete improvement in governance conditions. However, the development process and required changes differ from one country to another, depending on different factors.

E-government represents an utter change in business that alters traditional models, relationships, operations and business processes. It is a shift in business doctrine and inter-organizational processes. It focuses on ICT applied by governments to the full range of its services. Conceptualized as the use of information technologies in governments to provide services for the public, e-government increases the efficiency of performance in public entities and delivery of services to the public through robust systems and processes pertaining to administrative, financial, accessibility, cost, and quality aspects.